SMUB
MODERN-DAY SLAVE
“Breaking the Chains of Social Media Bondage”
DONATE • Abolition of Modern-day Slavery Initiative Partners CSR Projects Research Panelists

Refund & Returns Policy

Last Updated: 1st October 2025

At Modern-day Slave, we want you to feel confident and respected in every interaction — including purchases and event registrations. Below are our policies regarding returns, refunds, and cancellations for books and workshops.

Book Sales

Digital Books (eBook or PDF):

All digital book sales are final. Once the file has been delivered or downloaded, we cannot offer refunds due to the nature of digital content.

Physical Books:

You may request a return or exchange if any of the following apply:

  • The book arrived damaged or defective.
  • You received the wrong item.
  • The book was never delivered (verified by tracking).

Return Conditions:

  • Requests must be made within 14 days of delivery.
  • Books must be unused and in original condition.
  • Return shipping costs are the responsibility of the buyer unless the item was incorrect or damaged.

To initiate a return, email: sales@moderndayslave.com. Include your order number, reason for return, and photo (if damaged).

Workshop & Event Registrations

Live Online or In-Person Workshops:

  • Cancellations made at least 72 hours before the event are eligible for a full refund or the option to reschedule.
  • Cancellations within 72 hours are non-refundable; we may provide credit for a future workshop.
  • No-shows without prior notice are not eligible for a refund or credit.
  • If we cancel a workshop (e.g., low registration, unforeseen circumstances, public health guidance), you will receive a full refund or the option to reschedule.

To cancel or reschedule: sales@moderndayslave.com

How Refunds Are Issued

Refunds are processed via the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

You’ll receive a confirmation email once your refund is issued.

Exceptions

We cannot issue refunds for:

  • Failure to complete the Anti-SMUB Test.
  • Misuse or alteration of certificates.
  • Late submissions due to user error or expired access links.

Need Help?

We’re here to make things right — within reason and with respect.
Email: support@moderndayslave.com

Your time, your money, your trust — we value them all. Thank you for supporting the movement toward digital freedom.